Pollyfriends
I want my friends

Terms of use

The rules for using Pollyfriends.

DRAFT FOR LEGAL REVIEW (rascunho para revisão jurídica). Do not publish before a lawyer reviews it. Items in brackets, such as [RAZÃO SOCIAL], still need to be filled in.

Version [VERSÃO], effective [DATA DE VIGÊNCIA].

Pollyfriends is provided by [RAZÃO SOCIAL], CNPJ (Brazilian company number) [CNPJ], located at [ENDEREÇO] ("we" or "us"). These terms explain how the app works and what we agree with you. By creating an account or using the app, you accept them. Please also read the Privacy Policy and the Crisis Protocol.

1. What Pollyfriends is

Pollyfriends is an app for learning languages by chatting with virtual friends. You exchange text and voice messages, receive calls and join group chats with characters who live in other countries and speak the language you want to learn.

Your friends on Pollyfriends are characters created with artificial intelligence. They are not real people. Their voices are also generated by artificial intelligence. The characters have backstories, routines and personalities so that conversations feel natural, but no person on the other side is reading or replying. If at any point you need to be sure about this, the app shows its own notice, outside the conversation.

2. What Pollyfriends is not

  • It is not therapy or mental health care. The characters can listen and be supportive, but they do not replace a professional.
  • It is not professional advice. Nothing a character says is medical, legal, financial, tax or any other professional advice.
  • It is not an emergency service. If you or someone else is in danger, call your local emergency number. In the United States, you can call or text 988. See the Crisis Protocol.
  • It is not a promise of results. The app helps you practice, but we do not guarantee fluency or any timeframe for learning.

3. Who can use it

Pollyfriends is for adults 18 and over only. We ask for your date of birth when you sign up. If you are under 18, the app will not open. If we detect signs that the user is a minor, the app switches to a restricted mode and may block the account.

4. Your account

  • Access uses the same account (email and password) as any other [RAZÃO SOCIAL] products you already have.
  • Your account is personal. Do not share your password or let anyone else use the app as you.
  • You are responsible for what happens in your account. If you suspect misuse, change your password and contact us at [E-MAIL DE SUPORTE].

5. Subscription, payment and cancellation

  • Pollyfriends is sold as a subscription. In Brazil, it is sold through OnProfit. Outside Brazil, through Hotmart. Price, payment method, renewal and invoices follow the rules of the platform where you bought it.
  • Your access details are sent once, when the purchase is confirmed.
  • Cancellation: you cancel the subscription on the platform where you bought it (OnProfit or Hotmart). After you cancel, access continues until the end of the period already paid and is not renewed.
  • Refunds: follow the law of your country and the purchase platform's policy. In Brazil, you may withdraw within 7 days of purchase (Consumer Protection Code, art. 49). [PRAZO DE GARANTIA FORA DO BRASIL, CONFORME A HOTMART]
  • If a payment is reversed, disputed or refunded, access ends.

6. How the app works day to day

  • Characters message first. They send unprompted messages and may call you, within the hours you choose. You can reduce or pause these messages in settings.
  • Usage limits. To prevent abuse and keep the service running for everyone, there are daily limits (for example, on messages per minute and on minutes of voice and calls). When you go over a limit, a character may take longer to reply or reply in text instead of audio.
  • Moderation. What you send and what the characters reply goes through automatic safety filters. A message may be blocked, and a conversation may be paused for a while, when those filters find a problem.
  • Changes. The app is evolving. Features may change, be added or be removed. We will let you know when a change significantly affects what you paid for.

7. Prohibited use

You may not:

  • use the app if you are under 18;
  • seek out or insist on sexually explicit content, or try to get around the safety filters;
  • use the app to harass, threaten, deceive or harm anyone;
  • send other people's personal data (full name, ID, address, phone number, photos) without their permission;
  • send illegal or hateful content, or content that exploits minors in any way;
  • use bots, scripts or any automation to chat, copy content or overload the service;
  • copy, resell, reverse engineer or bulk extract the app's characters, texts, audio or images;
  • create or try to create characters based on real people (celebrities, exes, acquaintances), once the character creation feature exists;
  • share your account or resell access.

If you break these rules, we may limit, suspend or close your account. Where it makes sense, we will warn you first and explain why.

8. AI-generated content can be wrong

The app's replies, audio, corrections and explanations are generated by artificial intelligence. They may contain language, factual or context errors, and they may sometimes sound odd. Do not rely on what the characters say for important decisions about health, money, legal matters, work or safety. If something sounds wrong, use the report button in the app.

9. Ownership

  • The app, the Pollyfriends brand, the characters, stories, photos, voices and study material belong to [RAZÃO SOCIAL] or its licensors. You receive a personal, non-transferable and non-exclusive license to use the app while your subscription is active.
  • What you send remains yours. You allow us to use your messages, audio and photos only to make the app work for you, as explained in the Privacy Policy. We do not use your content in advertising.

10. Limitation of liability

We do our best to keep the app working well and safely, but it may go offline, have bugs or give wrong answers. To the extent permitted by law:

  • we are not responsible for decisions you make based on what the characters said;
  • we are not responsible for failures of your internet connection, your device or third-party services outside our control;
  • our total liability is limited to the amount you paid in the last [NÚMERO] months of subscription.

Nothing in these terms removes rights that consumer protection law in your country guarantees you.

11. Closing your account

You may stop using the app and delete your account and data at any time in settings (see the Privacy Policy). Deleting your app data does not cancel your subscription: cancellation is done on the purchase platform.

12. Changes to these terms

We may update these terms. When a change is important, we will tell you in the app before it takes effect and, where the law requires, ask for your consent again.

13. Governing law and jurisdiction

These terms are governed by the laws of Brazil, and the courts of [CIDADE DO FORO] have jurisdiction. If you live outside Brazil, the consumer protection rules of your country still apply to you, including the right to bring a claim in the courts where you live when that law grants it.

14. Contact

  • Support: [E-MAIL DE SUPORTE]
  • Privacy and personal data: [E-MAIL DO ENCARREGADO]
  • Address: [ENDEREÇO]